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FAQ

FAQ

General Shipping Information 

Once your order has been shipped, you will receive a shipment confirmation email from Aarke with a link to track your order. Please also check your Spam folder and contact us if you have not received the order within 6-10 days.

Shipping Costs and Delivery Times

Sweden

  • Shipping Method: DHL (Tracked, 1-2 Days)
  • Cost of Shipping: SEK 79 (Free for purchases above SEK 500)
  • Returns: Free

Denmark

  • Shipping Method: UPS (Tracked, 2-5 Days)
  • Cost of Shipping: DKK 59 (Free for purchases above DKK 350)
  • Returns: Free

Norway

  • Shipping Method: UPS (Tracked, 2-5 Days)
  • Cost of Shipping: NOK 99 (Free for purchases above NOK 500)
  • Returns: Free

Germany, Austria

  • Shipping Method: UPS (Tracked, 2-5 Days)
  • Cost of Shipping: EUR 9.90 (Free for purchases above EUR 50)
  • Returns: Free

United Kingdom

  • Shipping Method: UPS (Tracked, 2-5 Days)
  • Cost of Shipping: GPB 9.90 (Free for purchases above GPB 50)
  • Returns: Free

Switzerland

  • Shipping Method: UPS (Tracked, 2-7 Days)
  • Cost of Shipping: EUR 20
  • Returns: EUR 10

Åland Islands, Andorra, Bulgaria, Croatia, Czechia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Romania, San Marino, Slovakia, Slovenia, Spain

  • Shipping Method: UPS (Tracked, 2-5 Days)
  • Cost of Shipping: EUR 9.90 (Free for purchases above EUR 60)
  • Returns: Free

Iceland

  • Shipping Method: UPS (Tracked, 2-5 Days)
  • Cost of Shipping: EUR 15 (Free for purchases above EUR 60)
  • Returns: Free

Albania, North Macedonia

  • Shipping Method: UPS (Tracked, 2-7 Days)
  • Cost of Shipping: EUR 20
  • Returns: EUR 10

Bosnia and Herzegovina, Hong Kong, Portugal, Saudi Arabia, Singapore, South Korea, Taiwan, United Arab Emirates

  • Shipping Method: UPS (Tracked, 2-7 Days)
  • Cost of Shipping: EUR 30
  • Returns: EUR 15

United States & Canada

Please visit our official US & Canada website to view shipping options.


Australia & New Zealand

Please visit our official Australia & New Zealand website to view shipping options.


Japan

Please visit our official retailer in Japan to shop Aarke products with local shipping options.


People's Republic of China

Please visit our official store on Tmall or JD to get local shipping options.


All Other Countries*

  • Shipping Method: UPS (Tracked, 7-14 Days)
  • Cost of Shipping: EUR 40
  • Returns: EUR 20
*Unfortunately we don't ship these countries at this time: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antartica, Antigua and Barbuda, Aruba, Australia, Bahamas, Barbados, Belarus, Benin, Bermuda, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin, Islands, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Cook Islands, Côte d'Ivoire, Curaçao, Djibouti, Dominica, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faeroe Islands, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Heard and McDonald Islands, Iran, Iraq, Japan, Kenya, Kiribati, Kosovo, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Niger, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Palau, Palestinian Terrotories, Papua New Guinea, People's Republic of China, Pitcarin Islands, Réunion, Russia, Rwanda, Saint Pierre and Miquelon, Samoa, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia and South Sandwich Island, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Syria, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos, Tuvalu, Ukraine, U.S. Outlying Islands, U.S. Virgin Islands, Uganda, Vanuatu, Vietnam, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe.

Get in touch

To contact our Customer Support team, please fill out the form below and we’ll get back to you as soon as we can. Looking forward to hearing from you!

Please note that due to a high volume of requests, it may take up to one week for us to get back to you.